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Login Issues

If you’re having trouble logging into MyInfo, below are some possible causes and steps you can take to resolve these issues.


Wrong username and password


Browser issues

  • Use a private/incognito browser window
  • Use a different browser 
  • Upgrade your browser if outdated
  • Clear your browser cache
  • Clear your browser cookies


Device issues

  • Temporarily disable any pop-up blockers or extra security features on your device. These can interfere with reCAPTCHA
  • Use a different device


Additional steps for employees

The employee login process has been enhanced with additional security requirements to better protect users' data.  Employees are required to use the new multi factor authentication (MFA) through the Duo Mobile app every time you log into MyInfo. This process does not apply to student accounts.

  1. Enter your MEID and password and click "Login"
  2. If you have the Duo Mobile app installed, you should receive a notification on your mobile device (see links below). If you do not receive a notification, open the Duo Mobile app and try again.
  3. Click on the Duo Mobile app notification on your mobile device, and select "Approve." You may have to approve twice. This will log you into MyInfo.

Download the Duo Mobile app (free)



Still having trouble?

Email for support. Please include as much of the following information as you can to help us troubleshoot the issue:

  • MEID
  • Troubleshooting steps you have already taken
  • Screenshot or video of your login attempt, including any error message(s) you are receiving

Incorrect Information

Do you believe you are seeing incorrect information in MyInfo? Talk to your advisor, or email for support. Please include as much of the following information as you can to help us investigate your concern.

  • MEID
  • Page with incorrect information, e.g. Grades
  • Why you believe the information is incorrect
  • Screenshot or video of the incorrect information

Contact Us

We are always striving to improve MyInfo! If you have feedback, questions, or need support, use the following contact information to connect with us.